fmbd Privacy Policy —
Your Data, Your Rights

Information We Collect Data Types

When you register and use fmbd, we collect personal information in several ways. The categories of data we collect are described below. We collect only the information that is genuinely necessary to deliver our services, comply with applicable regulations, and maintain the security and integrity of the fmbd platform.

Information You Provide Directly

When you create an fmbd account, interact with our support team, or complete identity verification, you provide us with personal data directly. This includes:

• Registration data: Your full legal name, date of birth, residential address, email address, and mobile phone number — provided when you open an fmbd account.
• Identity verification documents: Copies of your Bangladesh National Identity Card (NID), passport, or other government-issued photo identification submitted during KYC verification.
• Payment information: Your bKash number, Nagad number, Rocket number, Upay number, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank account details, and card details for Visa or Mastercard payments. Note: fmbd does not store full card numbers — card transactions are handled via PCI-DSS compliant payment processors.
• Support communications: The content of any messages, emails, or chat communications you send to the fmbd support team at [email protected].
• Responsible gaming preferences: Self-exclusion requests, deposit limits, session time limits, or cooling-off periods that you set voluntarily through your account settings.

Information We Collect Automatically

When you access and use the fmbd platform, certain technical and behavioural data is collected automatically through our systems and third-party analytics tools:

• Device and technical data: Your IP address, browser type and version, operating system, device type (mobile, tablet, or desktop), screen resolution, and unique device identifiers.
• Usage and behavioural data: Pages visited on fmbd, games played, bet amounts and outcomes, session duration, navigation paths, and features accessed.
• Transaction data: Records of all deposits, withdrawals, bonus activations, wagers placed, and game results associated with your fmbd account.
• Location data: General geographic location inferred from your IP address (country and city level). fmbd does not collect precise GPS-level location data.
• Cookie and tracking data: Information collected via cookies, web beacons, and similar tracking technologies. See Section 4 (Cookies & Tracking Technologies) for full details.

How We Use Your Information Purpose

fmbd processes your personal data for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. The primary purposes for which fmbd uses your personal information are as follows:

Account Management and Service Delivery

We use your registration and contact data to create and maintain your fmbd account, verify your identity during KYC, process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and deliver the sports betting and casino gaming services you have requested. Without this data, fmbd cannot provide its core services to you.

Regulatory Compliance and Anti-Fraud

fmbd is required to verify player identities, monitor transactions for suspicious activity, and maintain records of all financial transactions as part of its obligations under internationally applicable anti-money laundering (AML) and know-your-customer (KYC) standards. Your identity documents, payment data, and transaction history are used for this purpose. We may also use automated systems and manual review processes to detect and prevent fraud, bonus abuse, and unauthorised account access.

Responsible Gaming

fmbd uses your account activity data — including betting patterns, session lengths, deposit frequency, and loss rates — to monitor for indicators of problem gambling. Where our responsible gaming systems flag an account for review, we may contact you with support information or apply account restrictions in line with our responsible gaming obligations. Your responsible gaming preferences (deposit limits, self-exclusion periods) are stored and enforced based on the settings you provide.

Marketing and Promotional Communications

With your consent, fmbd may use your email address and phone number to send you promotional offers, bonus notifications, BPL and IPL odds alerts, seasonal promotions (such as Eid special offers and Pohela Boishakh free spin campaigns), and other marketing communications relevant to your interests as an fmbd player. You may withdraw your consent to marketing communications at any time by contacting [email protected] or updating your communication preferences in your account settings. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out before your withdrawal.

Platform Improvement and Analytics

fmbd uses aggregated and anonymised usage data to understand how players interact with our platform, identify technical issues, improve the user experience, and develop new features and game offerings. Individual player data used for analytics purposes is anonymised wherever possible before analysis takes place.

Data Sharing & Third Parties Third Parties

fmbd does not share your personal information with third parties except in the circumstances described below. All third parties with whom fmbd shares data are required to handle that data securely and in accordance with applicable data protection standards.

Game Providers

To deliver casino games, slot titles, and live dealer experiences, fmbd works with third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and Habanero. These providers may receive your account identifier and game session data for the purpose of delivering and logging game outcomes. They do not receive your full identity documents or payment details.

Payment Processors

To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard, and other supported payment methods, fmbd shares the minimum necessary payment data with the relevant payment processor or financial institution. These entities process your payment data under their own privacy policies and applicable financial regulations. fmbd does not store full card numbers on its own servers — card payment data is tokenised and handled by PCI-DSS compliant payment processors.

Identity Verification Partners

For KYC verification, fmbd may use the services of third-party identity verification providers to cross-reference your submitted documents against official data sources. These providers process your identity data under strict confidentiality agreements and applicable data protection obligations.

Legal and Regulatory Disclosure

fmbd may be required to disclose your personal data to law enforcement agencies, regulatory authorities, or other government bodies where required to do so by law, court order, or in connection with legal proceedings. fmbd will endeavour to notify you of such disclosure requests where permitted by law to do so.

Cookies & Tracking Technologies Cookies

fmbd uses cookies and similar tracking technologies to operate and improve the platform, remember your preferences, and analyse how players use our services. This section explains what cookies we use and how you can manage them.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit, such as your login session, language preferences, and browsing behaviour. Cookies do not contain executable code and cannot be used to access your device or files.

Types of Cookies fmbd Uses

Managing Your Cookie Preferences

Strictly necessary cookies are required for the fmbd platform to function and cannot be disabled. For all other cookie categories, you may manage your preferences through your browser settings. Most modern browsers allow you to view, block, and delete cookies. Please be aware that disabling functional or analytics cookies may affect the quality of your experience on fmbd. Refer to your browser's help documentation for instructions on cookie management.

Data Security Measures Security

fmbd implements robust technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our core security infrastructure includes:

• 256-bit SSL/TLS encryption: All data transmitted between your browser or mobile device and the fmbd platform is encrypted using 256-bit SSL/TLS protocols. This applies to all account activity including logins, deposits, withdrawals, and support communications.
• Encrypted data storage: Sensitive personal data — including identity documents and payment references — is stored in encrypted form on fmbd's secured servers. Encryption keys are managed separately from the encrypted data.
• Access controls: Access to personal data within fmbd's internal systems is restricted on a strict need-to-know basis. Only authorised personnel who require access to your data to perform their job functions are granted access. All access is logged and auditable.
• Two-factor authentication (2FA): fmbd supports two-factor authentication for player accounts as an additional layer of account security. Players are encouraged to enable 2FA in their account settings.
• Fraud monitoring systems: fmbd operates automated fraud detection and transaction monitoring systems that continuously analyse account activity for indicators of unauthorised access, account takeover, or financial crime.
• Regular security assessments: fmbd conducts regular internal and third-party security reviews, including penetration testing, to identify and address vulnerabilities in our platform infrastructure.

While fmbd implements industry-standard security measures, no platform can guarantee absolute security. You also have a responsibility to keep your fmbd account credentials secure — including your password and any 2FA codes. If you suspect your account has been compromised, contact [email protected] immediately.

Data Retention Policy Retention

fmbd retains your personal data for as long as necessary to fulfil the purposes for which it was collected, comply with applicable legal and regulatory obligations, resolve disputes, and enforce our agreements. The following general retention periods apply to different categories of data held by fmbd:

After the applicable retention period has expired, fmbd will securely delete or anonymise your personal data in a manner that prevents reconstruction or re-identification. Where data is anonymised rather than deleted, the anonymised dataset may be retained indefinitely for aggregate analytics purposes, as it no longer constitutes personal data.

Your Privacy Rights Your Rights

As a player on fmbd, you hold a number of rights in relation to the personal data we hold about you. fmbd is committed to facilitating the exercise of these rights promptly and without undue restriction. The rights available to you are described below.

• Right of access: You have the right to request a copy of the personal data fmbd holds about you. We will provide this information in a commonly used, machine-readable format where technically feasible.
• Right to rectification: If any personal data fmbd holds about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may also update certain account details directly within your fmbd account settings.
• Right to erasure: Subject to applicable legal and regulatory retention obligations (see Section 6), you may request that fmbd delete the personal data we hold about you. Where a legal obligation requires retention of certain data, fmbd will inform you of this and delete all data that is not subject to such an obligation.
• Right to restrict processing: In certain circumstances, you may request that fmbd restrict the processing of your personal data — for example, while a rectification request is under review, or where you have contested the lawfulness of our processing.
• Right to data portability: Where fmbd processes your personal data on the basis of consent or contractual necessity, you may request that we provide your data in a structured, commonly used, machine-readable format suitable for transfer to another service provider.
• Right to withdraw consent: Where fmbd processes your data on the basis of your consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to fmbd's processing of your personal data where that processing is based on legitimate interest, including profiling for responsible gaming monitoring purposes. fmbd will assess your objection and respond accordingly.

To exercise any of the above rights, please submit a written request to the fmbd data team at [email protected] with the subject line "Privacy Rights Request". Please include your full name, registered email address, and a clear description of the right you wish to exercise. fmbd will acknowledge your request within two Bangladesh Standard Time (BST, UTC+6) business days and will aim to provide a substantive response within 30 calendar days.

Contact & Complaints Contact Us

If you have any questions about this Privacy Policy, about the personal data fmbd holds about you, or about how we process your information, please contact the fmbd support and data team:

Email: [email protected]
Subject line for privacy matters: Privacy Policy Enquiry
Operating hours: Bangladesh Standard Time (BST, UTC+6), business days

Complaints

If you believe that fmbd has not handled your personal data in accordance with this Privacy Policy or applicable data protection standards, you have the right to lodge a complaint. We ask that you contact our team at [email protected] in the first instance, providing full details of your concern. fmbd will acknowledge all written privacy complaints within two BST business days and will aim to provide a substantive response within 14 calendar days.

If you are not satisfied with fmbd's response to your complaint, you may have the right to escalate your complaint to the relevant data protection authority or dispute resolution body in the jurisdiction governing fmbd's international operating licence. fmbd will provide you with the appropriate contact details for escalation upon request.

Policy Updates

fmbd may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this policy, we will notify registered players via the email address on their fmbd account and update the "Last Updated" date at the top of this page. Your continued use of fmbd following notification of material changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.