Play Safe. Play Smart.
fmbd Responsible Gaming
fmbd is committed to providing a safe, fair, and enjoyable experience for every player in Bangladesh. Our responsible gaming tools give you full control over your activity — from deposit limits and time-out periods to permanent self-exclusion. Your wellbeing comes first, always.
Our Commitment to Safe Play Core Value
At fmbd, responsible gaming is not a compliance checkbox — it is a core part of how we operate and how we treat every player across Bangladesh. We believe that a genuinely enjoyable betting and casino experience is only possible when players feel safe, informed, and in control of their activity.
fmbd has built its responsible gaming framework around three guiding principles: prevention, empowerment, and support. Prevention means ensuring that only eligible adults can access our platform and that potential problem gambling indicators are detected early. Empowerment means giving every registered player practical tools to manage their own behaviour — setting limits, taking breaks, or stepping away entirely. Support means making it straightforward for any player, at any time, to access professional help without judgment or delay.
Our responsible gaming commitments apply equally to all players — whether you are placing a ৳200 BPL match bet from Dhaka, spinning slots from Chittagong, or joining a live Evolution Gaming table from Sylhet. The tools and protections described on this page are available to every fmbd account holder, free of charge, at any time.
fmbd Safe Play Guarantee: fmbd will never pressure you to continue playing, will never withhold access to responsible gaming tools, and will never market to players who have self-excluded. Your safe play settings are enforced automatically and cannot be overridden by promotional activity.
18+ Age Restriction Policy 18+ Only
fmbd is strictly an adults-only platform. You must be 18 years of age or older to register an account, place bets, access casino games, or make any financial transactions on fmbd. This age restriction applies to all players regardless of location within Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.
How fmbd Enforces the 18+ Rule
Age verification is conducted as part of our mandatory Know Your Customer (KYC) process. All players are required to submit a valid, government-issued photo ID — such as a Bangladesh National Identity Card (NID) or passport — before withdrawal requests are processed and before full account access is granted. Our verification team reviews all submitted documents promptly.
In addition to document-based verification, fmbd employs automated detection systems that flag accounts showing behavioural patterns inconsistent with adult players. Any account suspected of being registered by or accessed by a minor is immediately suspended pending investigation.
Zero Tolerance Policy: If fmbd discovers that a player is under 18 years of age, the account will be permanently closed, all funds will be frozen pending investigation, and any winnings accumulated will be forfeited. fmbd cooperates fully with relevant authorities in cases involving underage gambling. If you believe a minor has registered on fmbd, contact [email protected] immediately.
Parental Responsibility
If you share a device with younger family members, fmbd strongly encourages you to log out of your account after each session and to make use of device-level parental controls to prevent minors from accessing gambling content. Do not share your fmbd login credentials with anyone, including family members. You are responsible for maintaining the security of your account access on shared devices.
Self-Exclusion Tools Take Control
Self-exclusion is one of the most effective tools available to players who feel that their gambling behaviour is becoming difficult to manage. fmbd provides flexible self-exclusion options that allow you to restrict your own account access for a defined period — or permanently — without requiring justification or explanation.
How Self-Exclusion Works on fmbd
When you activate a self-exclusion period on fmbd, the following measures take effect immediately:
- Your account is locked and you cannot log in for the duration of the exclusion period.
- All pending promotional communications (bonus alerts, BPL odds updates, Eid special offer emails) are suspended for the duration of your exclusion.
- Any active bonuses or free spins in your account are frozen and held for the exclusion period.
- Your account balance is preserved and remains accessible for withdrawal once your exclusion period ends (or immediately upon request in the case of permanent exclusion, subject to standard KYC checks).
- fmbd's systems will reject any login attempts made during the exclusion period, even if you attempt to access via a different device.
Short-Term Exclusion
Block your account for 1 week, 2 weeks, or 1 month. Suitable for players who need a short break to reset and reflect on their gaming habits.
Medium-Term Exclusion
Exclude yourself for 3 months or 6 months. Recommended for players who have identified a pattern of concerning behaviour and want a meaningful break.
Long-Term Exclusion
Exclude yourself for 1 year or 2 years. For players who need extended distance from gambling to address a developing problem effectively.
Permanent Exclusion
Permanently close your fmbd account with no option to reopen. This is a final, irreversible step intended for players with serious problem gambling concerns.
How to Activate Self-Exclusion
To activate a self-exclusion period on your fmbd account, contact our support team directly at [email protected] with the subject line "Self-Exclusion Request". State your preferred exclusion duration clearly in the message. Our team will process your request within one Bangladesh Standard Time (BST, UTC+6) business day and confirm activation via email. During the processing period, if you feel you need immediate access restriction, please contact us and our team will prioritise your request.
Deposit & Loss Limits Budget Control
Controlling how much money you deposit and potentially lose over a given time period is one of the simplest and most effective responsible gaming habits you can build. fmbd makes it easy to set hard caps on your financial activity so that your gambling stays within a budget you are comfortable with.
Deposit Limits
Deposit limits allow you to cap the total amount of money you can deposit into your fmbd account within a rolling time window. fmbd supports the following deposit limit intervals:
- Daily deposit limit: The maximum total you can deposit via bKash, Nagad, Rocket, Upay, or any other supported payment method within a single 24-hour rolling window.
- Weekly deposit limit: The maximum total across a rolling 7-day period.
- Monthly deposit limit: The maximum total across a rolling 30-day period.
Once a deposit limit is set, it takes effect immediately. Increasing a deposit limit requires a mandatory 24-hour cooling-off period before the higher limit becomes active — this cooling-off period is intentionally built in to prevent impulsive limit increases during high-pressure gaming sessions. Decreasing a deposit limit, by contrast, takes effect immediately with no delay.
Loss Limits
A loss limit caps the total net losses you can incur on fmbd within a defined time window (daily, weekly, or monthly). Once your net losses reach the set threshold within the window, your account is automatically restricted from placing further wagers until the window resets. Loss limits work alongside deposit limits and provide an additional layer of financial protection.
Setting Your Limits: To set or adjust deposit or loss limits on your fmbd account, contact our support team at [email protected] with the subject line "Account Limit Request". Specify the limit type (daily/weekly/monthly deposit or loss), the amount in BDT (৳), and whether you are setting a new limit or adjusting an existing one. Our team will confirm the change within one BST business day.
Time-Out & Session Controls Manage Time
Gambling sessions that run longer than intended are a common factor in problem gambling development. fmbd provides a range of time-based controls that help you keep your sessions intentional, structured, and within healthy boundaries.
Session Time Limits
You can set a maximum session duration for your fmbd account. Once your active session reaches the limit you have configured, you will receive a clear on-screen notification and your session will be ended automatically. You will need to log back in consciously to continue — this intentional interruption serves as a natural moment for reflection before continuing play.
Reality Check Notifications
fmbd's reality check feature sends periodic notifications during active gaming sessions — at intervals of your choosing (every 30 minutes, 60 minutes, or 90 minutes) — displaying your session duration, net win or loss for the session, and a prompt asking whether you wish to continue or end the session. Reality checks are a low-friction but highly effective intervention that keeps you conscious of your actual gaming activity in real time.
Time-Out Periods
A time-out is a shorter-term account break that is less permanent than self-exclusion but more structured than simply logging out. fmbd offers time-out periods of 24 hours, 48 hours, 72 hours, and 7 days. During a time-out, your account is inaccessible for login, but your balance, account history, and settings are preserved intact for when the period ends.
Time-Out vs Self-Exclusion: A time-out is a temporary break with a fixed, short end date — suitable for players who want to pause after a losing streak or a high-intensity BPL betting session. Self-exclusion is a longer-term commitment (weeks to permanent) for players who are concerned about their overall gambling behaviour. Both tools are available on fmbd at no cost and without judgment.
Recognising Problem Gambling Self-Awareness
Problem gambling can develop gradually and is not always easy to identify in oneself. Awareness is the first and most important step. The following warning signs may indicate that gambling is beginning to have a negative impact on your life or the lives of those around you.
Do you find yourself gambling with money that was intended for essential expenses — rent, food, bills, or transport?
Do you feel the need to increase the size of your bets over time to achieve the same level of excitement?
Have you tried to stop or reduce gambling and found it difficult or impossible to do so on your own?
Do you frequently return to gambling the day after a loss, attempting to win back what you lost ("chasing losses")?
Has gambling caused conflict, stress, or dishonesty in your relationships with family, friends, or colleagues?
Do you feel anxious, irritable, or distracted when you are not gambling, or when you try to stop?
Have you borrowed money, sold possessions, or neglected financial obligations in order to fund gambling?
Do you spend a significant amount of time thinking about gambling — planning sessions, reliving past bets, or calculating future wagers?
If you answered yes to two or more of the questions above, we strongly encourage you to reach out for support. These are recognised indicators of problem gambling behaviour. Acknowledging the pattern is the first and most important step, and help is available — you do not need to manage this alone.
You Are Not Alone: Problem gambling affects people from all walks of life across Bangladesh and around the world. It is a recognised behavioural condition, not a personal failing. Seeking help is a sign of strength, not weakness. fmbd's support team is available at [email protected] and will respond with empathy and without judgment.
Support & Help Resources Get Help
If you are concerned about your own gambling behaviour, or about someone you know, fmbd encourages you to take action today. The following resources and contact options are available to every fmbd player in Bangladesh.
fmbd Responsible Gaming Support
Our dedicated responsible gaming support team is available during Bangladesh Standard Time (BST, UTC+6) business hours. Contact us to request a self-exclusion, set account limits, activate a time-out, or simply to talk through any concerns you have about your gambling activity.
Email: [email protected]
Subject line for responsible gaming matters: Responsible Gaming Request
Response time: Within one BST business day for all responsible gaming requests. Urgent self-exclusion requests are prioritised.
Tips for Keeping Gambling Enjoyable
- Set a budget before you play and treat it as the cost of entertainment — not as money that can be recovered through winnings.
- Never chase losses. Decisions made to recover losses quickly are rarely good decisions, and the urge to chase is itself a warning sign worth paying attention to.
- Take regular breaks. Use fmbd's session time limits and reality check notifications to interrupt long sessions and keep your perspective fresh.
- Balance gambling with other activities. Gambling should be one source of entertainment among many — not the primary focus of your leisure time.
- Do not gamble under the influence of alcohol, stress, grief, or emotional distress. Impaired judgment increases financial risk and reduces enjoyment.
- Keep gambling fun. If you stop enjoying it, or if it starts to feel like an obligation or a necessity, that is a signal to step back and reassess.
Protecting Minors Child Safety
Protecting children and young people from exposure to gambling content is a responsibility fmbd takes seriously. Our platform is designed exclusively for adults aged 18 and above, and we implement multiple layers of protection to prevent underage access.
fmbd's Minor Protection Measures
- Mandatory age declaration at account registration: all players must confirm they are 18 or older before an account can be created.
- KYC document verification that confirms player age via government-issued photo ID before full account access is granted.
- Automated behavioural monitoring that flags accounts displaying patterns inconsistent with adult users for manual review.
- Immediate account suspension of any account suspected to be operated by or on behalf of a person under 18, pending full investigation.
- No targeting of minors in any fmbd marketing or promotional communication. Our advertising practices comply with age-appropriate audience targeting standards.
What Parents and Guardians Can Do
If you are a parent or guardian, there are practical steps you can take to prevent minors in your household from accessing fmbd or other online gambling platforms:
- Use device-level parental control software to restrict access to gambling websites on shared devices and family computers.
- Never share your fmbd login credentials, password, or payment method details with anyone — including family members.
- Log out of your fmbd account completely after each session, particularly on shared or family devices.
- Keep your bKash, Nagad, and Rocket accounts secured with PINs that are not known to minors in your household.
- If you believe a minor has accessed or registered on fmbd, contact our support team at [email protected] immediately so we can investigate and act without delay.
fmbd's Commitment: fmbd will always cooperate fully with parents, guardians, and relevant authorities in cases involving potential underage gambling. We will never knowingly allow a person under 18 to maintain an active account on our platform. The safety of minors is non-negotiable.
fmbd Safe Play Features At a Glance
A summary of the responsible gaming tools and protections that fmbd makes available to every registered player in Bangladesh, at no cost and without restriction.
Flexible Self-Exclusion
Choose from short-term (1 week), medium-term (3–6 months), long-term (1–2 years), or permanent self-exclusion. Activated within one BST business day via [email protected].
Deposit & Loss Limits
Set daily, weekly, or monthly caps on how much you deposit or lose. Limit reductions take effect immediately; increases require a mandatory 24-hour cooling-off period.
Session Time Controls
Set a maximum session duration so your account automatically ends active play after a defined period. Every session ends with a clear notification before you are logged out.
Reality Check Alerts
Receive periodic in-session notifications at 30, 60, or 90-minute intervals showing your session duration and net result — a simple nudge that keeps your gaming intentional.
Time-Out Periods
Take a structured break of 24 hours, 48 hours, 72 hours, or 7 days without fully self-excluding. Your balance and account data are preserved and ready when you return.
KYC Age Verification
Every fmbd account undergoes mandatory identity and age verification via government-issued photo ID. No player under 18 is knowingly permitted to access the platform.
Play Responsibly with fmbd
Your safety and wellbeing matter more than any bet. Use fmbd's responsible gaming tools to keep your play enjoyable, controlled, and within your limits — every session, every day.
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